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CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help! Send us an email at info@officialhautemess.com

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FLAT RATE $12 (USPS SHIPPING)
 
All items will be shipped within 1-3 days from the receipt of payments, excluding weekends and holidays. We are not responsible for unexpected shipping delays caused by circumstances related to the courier itself. 

FUR ORDERS (UPS EXPRESS SHIPPING)

Production time does not include shipping. Timeframes are estimates and may very due to material availability, customization, or high order volume.

Please check under fur descriptions for specification. Shipping time begins after production. Delays caused by carriers, weather, or customs are beyond our control.


All fur orders are shipped UPS Express if "Coat Shipping" option is selected at checkout.

ALL FUR ITEMS ARE FINAL SALE


 


RETURNS ON REGULAR SALE ITEMS
 
Official Haute Mess offers returns for store credit ONLY (NO REFUNDS NO EXCEPTIONS)

Once orders are placed, no changes or cancellations can be made. Customers must contact us within 7 Days of receiving order to receive store credit. After the 7th day, the item is final sale. 
 

 
ALL ORDERS ARE FINAL
 

Please note store credit based on return does not include shipping charges, unless the return was an Official Haute Mess error. Furs swimwear and Accessories sales are Final. 

 

 

OVERNIGHT SHIPPING
 

Orders placed for overnight service before 1:00 PM EST will ship out the same day  (excluding weekends and holidays). Please note: Next day shipping fee is $25. Please email if you are interested in next day shipping.

 

 

 

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